SHIPPING POLICY
Shipping Policy – DXB Perfumes UAE
UAE Delivery via Local Couriers
We deliver across the UAE using trusted courier partners such as Aramex, DHL, and Emirates Post.
Delivery Costs
AED 0 – AED 199.99: AED 15
Above AED 200: FREE Delivery
Express Delivery (Same Day Dubai & Sharjah): AED 29
(Subject to availability and cutoff time)
Delivery Information
All standard and free shipping orders are dispatched same day or next working day.
Express delivery orders placed before 2 PM will be dispatched on the same working day.
During busy periods, holiday seasons, or major sales, dispatch times may be slightly longer. We always work to ship your orders as quickly as possible.
In rare cases where a courier delay occurs (weather, customs checks, routing issues), delivery times may extend beyond the published timeframe. We will follow up with the courier on your behalf until the issue is resolved.
Undelivered or Lost Parcels
We cannot resend items while a parcel is still in transit.
Undelivered parcels must be returned to us before we can refund or resend.
Lost shipments are investigated with our courier partners.
Refunds or replacements are issued once the case is closed, usually within:7–10 working days within UAE
15–20 working days for GCC & international shipments
International Delivery (GCC & Worldwide)
GCC Countries (KSA, Kuwait, Bahrain, Oman, Qatar)
Shipping fees are calculated at checkout based on the destination.
We ship via Aramex, DHL, or FedEx depending on the fastest available route.
Worldwide Shipping
Costs and availability are shown at checkout and may vary based on country and courier service.
Customs & Import Duties
Some international orders may be subject to customs duty, VAT, or import fees charged by the destination country’s customs authority. These charges are:
Not applied by DXB Perfumes
Not included in your shipping fee
The customer’s responsibility
Please check local customs regulations for accurate information.
Air Shipping Limitations
Due to aviation regulations for perfumes and flammable liquids, some countries do not allow perfume shipments via airmail.
If your country cannot receive perfumes by air or land, we regret that we cannot fulfil the order.
Address & Security Verification
Please ensure your delivery address is correct. Once the order is confirmed, we cannot redirect or modify the address.
For security reasons:
Orders may require verification before dispatch.
During sales or heavy traffic, verification can take up to 48–72 hours.
We always ensure your information is kept strictly confidential.
Order Cancellation
You may cancel your order before dispatch for a full refund.
To request cancellation, please contact us immediately with your order number.
If your order has already been dispatched:
You may return it within 14 days
Products must be unused, unopened, and in original packaging
Opened perfumes cannot be returned for hygiene and authenticity reasons
Shipping fees are non-refundable unless the return is due to our error.
Returns
Customers are responsible for return shipping unless the item was delivered damaged, faulty, or incorrect.
Please refer to our Returns Policy page for step-by-step instructions.
Frequently Asked Questions
Why am I being asked for additional information?
To protect our customers and prevent fraudulent orders, we sometimes require additional verification. Your information remains strictly confidential and is securely deleted once your order is processed.
Can I change my delivery address?
You may enter a different delivery address at checkout.
However, for security reasons, we may request proof of address or ship only to the billing address in certain cases.
Once your order is dispatched, the address cannot be changed.
What happens if I’m not available at delivery?
Our courier will attempt delivery and may:
Contact you
Leave the parcel with a neighbour
Redirect to the nearest courier branch
If the parcel returns to us due to non-collection or failed delivery attempts, refunds are processed excluding original shipping charges. Re-delivery charges will apply if you want the item resent.